Cloud Technology Customer Care Representative with German and English


Krakow Hybrid work (3 days a week from the office)

  • Employment contract
  • Full-time
  • Working days Monday to Friday
  • Remote recruitment

Are you ready for an incredible challenge in the world of cloud technologies? For a global company specializing in professional services in digital transformation, cloud, and security, we are seeking a Cloud Technology Customer Care Representative. This position is where your experience in negotiations and sales, your passion for customer service, and your proficiency in German and English will be ideal!

We are looking for someone who will be responsible for developing relationships with clients, from both existing and new accounts. You will analyze the business goals of our partners and provide advice and specific guidance to help them succeed. Working with the sales team, you will create, maintain, and develop relationships with our clients.

Your responsibilities will include:

  • Developing the client portfolio
  • Maintaining and increasing revenues
  • Understanding and developing the business goals of our partners
  • Collaborating with the sales team to develop, maintain, and strengthen relationships
  • Analyzing key quantitative measures and business trends


  • A minimum of 1 year of customer service experience.
  • Proficiency in German at least at C1 level and English at a minimum of B2.
  • Experience in sales and lead generation is welcome.

Additional Advantages:

  • Higher education Experience in telephone sales (both outbound and inbound)
  • Experience working with set sales goals
  • Desire to develop industry knowledge through training and certifications

We offer:

  • Competitive salary based on your skills and experience, with the potential to earn 15%-30% more based on performance bonuses.
  • Sales and technology training ending with certifications.
  • Ongoing support from a personal sales mentor, including training sessions, skill development, and professional growth.
  • Continuous support and a clear development path from day one at the office – a dedicated Buddy to help you adapt to the new work environment.
  • Focus on your strengths and continuous feedback, allowing rapid professional development and acquiring new skills through various online and in-person training sessions.
  • Health insurance, multisport card.
  • Bonuses for referring new employees.
  • Inclusion and diversity in practice: a truly multicultural environment; we support LGBT individuals, people with disabilities, and parents. In our culture of equality, people are truly valued for their differences and can be who they are.
  • A flexible approach that allows for a proper work-life balance, where sports activities, trips, and volunteer initiatives are part of our daily life.
  • Work onsite in our modern office in Krakow.

Join us if you are someone who likes challenges, wants to grow, and is passionate about cloud technology. We offer not just a job but also the opportunity to co-create the future of business!

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