Cloud Technology Customer Care Representative with German and English

• Wroclaw Hybrid work (3 days a week from the office)
• Employment contract
• Full-time
• Working days Monday to Friday
• Remote recruitment

Are you ready for an amazing challenge in the world of cloud technology? For a global company specializing in professional services in the field of digital transformation, cloud, and security, we are looking for a Cloud Technology Customer Care Representative. This is a position where your experience in negotiations and sales, your passion for customer service, and your proficiency in German and English will be perfect!

We are looking for someone who will be responsible for developing relationships with clients, both from existing and new accounts. You will analyze the business goals of our partners and provide advice and specific guidance to help them succeed. Working with the sales team, you will create, maintain, and develop relationships with our clients.

Your tasks will include:

• Developing the client portfolio
• Maintaining and increasing revenue
• Developing and understanding the business goals of our partners
• Collaborating with the sales team to develop, maintain, and strengthen relationships
• Analyzing key quantitative measures and business trends

Requirements:

• Minimum 1 year of customer service experience.
• Knowledge of German at a minimum level of C1 and English at a minimum level of B2.
• Experience in sales and lead generation is welcome.

Additional Assets:

• Higher education
• Experience in telephone sales (both outbound and inbound)
• Experience working with set sales targets
• Willingness to develop industry knowledge through training and certifications

We offer:

• Competitive salary based on your skills and experience, with the potential to earn 15%-30% more based on performance bonuses.
• Training in sales and technology ending with certificates.
• Constant support from a personal sales mentor, including training sessions, skill development, and professional growth.
• Continuous support and a clear development path from day one in the office – a dedicated
• Buddy to help you adapt to the new work environment.
• Focus on your strengths and continuous feedback, enabling rapid professional development and acquiring new skills through various online and in-person training sessions.
• Health insurance, multisport card. Bonuses for referring new employees.
• Inclusion and diversity in practice: a truly multicultural environment; we support LGBT individuals, people with disabilities, and parents. In our culture of equality, people are truly valued for their differences and can be who they are.
• A flexible approach that allows for the right work-life balance, where sports activities, trips, and volunteer initiatives are part of our daily life.
• On-site work at our modern office in Wroclaw.

Join us if you are someone who loves challenges, wants to grow, and is passionate about cloud technology. We offer not just a job, but also an opportunity to co-create the future of business!