Senior Customer Success Management Analyst with German and English

• Warsaw hybrid work (3 days a week from the office)
• Employment contract
• Full-time
• Working days Monday to Friday
• Remote recruitment

We are looking for someone responsible for developing relationships with both existing and new clients. You will analyze the business goals of our partners and provide advice and specific guidance to help them succeed. Working with the sales team, you will create, maintain, and develop relationships with our clients. As a leader in customer success management, you will be a key contact point for our business partners, providing them with support at every stage of cooperation, especially in the initial phases. If you have experience in building lasting relationships, we are looking for you! Join our team and let’s achieve success together!

Your tasks will include:

• Assisting clients during the post-sales implementation phase, product utilization, and looking for renewal/expansion opportunities
• Cooperating to implement change management, sharing best practices for solution implementation, and solving customer issues to ensure successful transformation
• Gaining a deep understanding of partners’ business goals in their markets, offering thoughtful insights to help them succeed
• Acting as a subject matter expert, demonstrating knowledge of the product portfolio for client benefit
• Collaborating with the client to understand their strategic and tactical goals to generate new streams in existing accounts
• Engaging in the service of medium and large existing clients during the implementation or stable state, or transformation phases; collaborating with end-users, operational, business, and financial decision-makers

Required qualifications:

• Minimum 4 years of experience in sales or account management
• Required languages: English and German – minimum level C1

Preferred qualifications:

• Higher education completed.
• Utilizing interpersonal skills to communicate and build positive business relationships
• Deep understanding of client concerns and problem-solving abilities
• Experience working with CRM systems and the ability to derive sales/process/technical insights from customer interactions
• Minimum 2 years of experience in Microsoft cloud solutions
• Track record of establishing deep technical relationships with executive IT positions in large or strategic accounts
• Experience in customer success management and/or account management with an emphasis on pre and post-sales technical consulting

We offer:

• Competitive salary dependent on your skills and experience, with the potential to earn an additional 10% bonus based on performance.
• Daily use of foreign languages and new technologies, collaborating with various global clients
• Constant support and a clear development path from the first day in the office – a dedicated guardian to help you adjust to the new workplace
• Focus on your strengths and continuous feedback enabling rapid professional growth and the acquisition of new skills through various online and onsite training
• Inclusion and diversity in practice: a truly multicultural environment; we support LGBT individuals, people with disabilities, and parents. In our culture of equality, people are genuinely valued for their differences and can be themselves
• Flexible approach, allowing a proper balance between work and personal life, where sports activities, trips, and volunteer initiatives are part of our daily life
• Commitment to reducing our environmental impact in terms of CO2 emissions, water use, and waste production at Accenture facilities and in the communities where we work and live, through participation in various initiatives
• Full work comfort – private medical care, life insurance, access to the My Benefit platform, bonuses for referring new employees

Join us if you are a person who enjoys challenges, wants to develop, and is passionate about cloud technology. We offer not just a job, but also the opportunity to co-create the future of business!